Pin-Up Casino - O depósito do jogador nunca foi creditado em sua conta.

I made a deposit via bank slip "fast" which should be credited to my account within 2 hours, 3 days have passed and in contact with the boring person every time they just say that the "specialists" are checking with the bank, I already sent the vouchers the necessary data and nothing so far ..

The number of my request on the website is TS-33695

I have never seen a casino so incompetent to confirm a simple deposit.

Total neglect with the consumer.

Efetuei um deposito via boleto bancario "rapido" o qual deveria ser creditadoem minha conte em até 2 horas, ja se passaram 3 dias e em contato com o chata toda vez apenas falam que os "especialistas" estao verificando com o banco, ja mandei os comprovantes os dados necessario e nada ate agora..

O numero da minha solicitaçao no site é TS-33695

Nunca vi nenhum casino tao incompetende para confirmar um simples deposito.

Total descaso com o consumidor.

Dear Maikon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit to your Pin-up Casino account? I would like to point out, that this doesn’t necessarily have to be the casino’s mistake, but the payment provider might be to blame.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for reply.

Best regards,

Kristina

I have already made other deposits in smaller amounts and always fall on time, now that I have made a slightly larger deposit it has been 6 days and no return.

I contacted the payment provider and he informs that the payment slip is already paid as of the first day.

if in less than 40 minutes I got a return from the payment provider, what is the company's difficulty in getting such confirmation ????

ja efetuei outros depósitos em valores menores e sempre caia na hora, agora que efetuei um deposito um pouco maior já se passaram 6 dias e nenhum retorno.

Entrei em contato com o provedor de pagamento e o mesmo informa que o boleto já consta como pago desde o primeiro dia.

se em menos de 40 minutos eu consegui um retorno do provedor de pagamentos, qual a dificuldade da empresa em conseguir tal confirmação????

I just sent another email to support@payretailers.com at 10:05.

They returned to me at 10:27, that is in less than 30 minutes, and the information they gave me is that the casino has to ask for them, and that there is no contact from the casino with them, so the messages that the casino claims that they are awaiting a response from the payretailers and that the payretailers are not responding.

acabei de enviar um outro e-mail para support@payretailers.com as 10:05.

Eles me retornaram as 10:27, ou seja em menos de 30 minutos, e a informação que me passaram é que o casino tem que solicitar para eles, e que não há nenhum contato do casino com eles, então é falsa as mensagens que o casino alega que estão aguardando resposta do payretailers e que o payretailers não esta respondendo.

Would you be so kind and forward me the communication with the casino (and the payment provider, if possible) to kristina.s@casino.guru? Thank you in advance.

I just sent the requested documentation

acabo de enviar a documentação solicitada

Thank you very much Maikon for your email. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Maikon,

I am very sorry to hear about your issue. I will do my best to help you.

Pin-up Casino, could you please shed some light on this case? Can you provide us with information regarding Maikon's deposit? Thank you very much in advance for your reply.

We would like to ask the Pin-up Casino to reply to this complaint. We are extending the timer by 3 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion. We received this message from the casino:

"Hello Maikon!

We apologize for the lack of response to your complaint. As I see it, your task was under consideration for 1 week from 09/23/2020 to 10/01/2020, since our payment provider checking the information and as soon as we received a response from him, we immediately sent it to you by email that you specified in the "Profile ". Judging by the provider's answer, the difficulty was on the side of your bank. The provider has recommended that you contact the bank. You no longer contacted the chat about this and we would like to understand - did the bank return your money or the difficulty was not resolved?

Best wishes, Pin-Up Casino!"

Dear Maikon,

Has there been any news regarding this complaint since we closed it a year ago?

Dear Maikon,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.