Spin Samurai Casino - A retirada do jogador foi adiada.

after my account full verified ,casino cancel and recancel my cash out ,with no explanation ,only inssue in pay system ,but not give any outher explanation or alternative for cashout,i contact Skrill u say that not any problem in is payment system for any client,so my conclusion is casino cancel my cashout with fake excuse

probably once i m tier to wait i go play the balance and close the account(the cancel cashout by the casino is already for several days)

last times support no longer reply my questions

Guru you rake this casino as new ,but probably is better pass to fraud

u is a big surprise once this casino made part of a honest gruop(DIREX/DAMA)

i go lost my money ,but stay for you the information of this spin samurai casino scam and fraud u avoid pay players wins

best regards

Jorge M***

Dear Jorge,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Petronela

first thank you for your reply

I would like to inform you that my withdrawal does not even have the opportunity to be pending because after a few hours it is canceled by the casino

my account is fully verified

I must inform that casinos in this group (DIREX / DAMA) pay for e-wallets in approximately 1 hour

Today I received a new excuse for canceling my withdrawals, as I deposited with a paysafe card, now they say that I have to withdraw by the same method, but when I choose the withdrawal for my paysafe account I am directed to SKRILL rapid tranfer, which is normal because when depositing with paysafe, the transfer passed first through skrill rapid transfer (paysafe / skrill / neteller are the same company)

when I ask for another option for my withdrawal, no one else answers.

Regards

Jorge M ***

Caro Petronela

primeiro agradeço a sua resposta

gostaria de informar que o meu levantamento ,nem tem oportunidade de estar pendente pois após algumas horas é cancelado pelo casino

a minha conta está totalmente verificada

devo informar que casinos deste grupo (DIREX/DAMA) pagam para as carteiras electronicas em aproximadamente 1 hora

Hoje recebi uma nova desculpa para o cancelamento das minhas retirada,como depositei com paysafe card,dizem agora que tenho de levantar pelo mesmo metodo,mas quando escolho o levantamento para a minha conta paysafe sou direcionado para SKRILL rapid tranfer,o que é normal pois aquando do deposito com paysafe a transferencia passsou primeiro pela skrill rapid transfer(paysafe/skrill/neteller são a mesma companhia)

quando pergunto outra opção para a minha retirada,ninguem mais responde.

atenciosamente

Jorge M***

Good afternoon Petronela

This complaint against spin samurai casino can be closed

finally, a solution was found after a long discussion with support and the payment service of the casino in question, my winnings have been paid and the case can be closed

Anyway, thank you very much for your attention. I hope I can always count on you and for the help you make available

Regards

Jorge M ***

Boa tarde Petronela

Esta queixa contra spin samurai casino pode ser encerrada

finalmente,foi encontrada uma solução após longa discussão com o support e com o serviço de pagamentos do casino em questão,os meus ganhos foram pagos e o caso pode ser encerrado

De qualquer maneira o meu muito obrigado pela vossa atenção.espero sempre poder contar convosco e pela ajuda que disponiblizam

atenciosamente

Jorge M***

Good afternoon

I would like to inform you again that this case has already been resolved between me and the casino concerned

My complaint can therefore be canceled

Regards

Jorge M

Boa tarde

Gostaria de informar de novo que este caso já foi resolvido entre mim e o casino em causa

A minha queixa pode por isso ser cancelada

Atenciosamente

Jorge M

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jorge, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru