Wazamba Casino - O jogador está enfrentando dificuldades com sua retirada.

I ve made a withdrawal and I just can’t get my money and when I ask for help they tell me that the money going to come in 3 days and then again the same thing. Today they asked me for a screenshot from the bank… how can I have the screenshot when u don’t giv me the money??? And the last one is that they ask me for a screenshot from the withdrawal to confirm that I ve made one , the guy before told me that he can see the withdrawal but it is not completed yet . They are kidding with me … when she asked me for the screenshot withdrawal from the history I told her ok I ll do it, can you help me ? And she told me go to history at take a screenshot. They are ridiculously unprofessional. Can’t help me but can’t she even see the withdrawal?? Really? How the last guy could ? Plus I ve done a new withdrawal and they just cancelled it. And for the end I can’t select the bank I want to get my money , it just says completed and then nothing

Dear alemoustos, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear alemoustos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.