Wild Pharao Casino - O jogador está enfrentando dificuldades para retirar seus ganhos.

Hello, I won €200 on 03/30/2022. The payout was accepted on April 1st, 2022 and I received an email.

'Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

yours

I won without a bonus.

I am fully verified. I was able to pay out 1x before that. On 03/06/2022 the withdrawal was accepted on 03/07/2022 and the payment was credited.

I ask Casinoguru for help and Wildpharao for review.

Unfortunately, I'm not getting a reply to my emails

Hallo, ich habe am 30.03.2022 200€ gewonnen. Am 01.04.2022 wurde die Auszahlung akzeptiert und ich habe eine Mail erhalten.

'Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

Yours'

Gewonnen habe ich ohne Bonus.

Ich bin vollständig Verifiziert. Ich konnte davor schon 1x erfolgreich Auszahlen. Am 06.03.2022 wurde die Auszahlung aufgegeben am 07.03.2022 akzeptiert und die Zahlung war gutgeschrieben.

Ich bitte Casinoguru um Hilfe und Wildpharao um Überprüfung.

Leider erhalte ich auf meine Emails keine Antwort

Dear RamonB85,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Ok thank you very much

The first payment was on the account on the same day, so I'm a little surprised.

I'll let you know as soon as the money is there. I hope it goes quickly that I can close the complaint

Okay vielen lieben Dank

Die erste Auszahlung war am selben Tag noch auf dem Konto deswegen wundert es mich ein wenig.

Ich gebe sofort bescheid sobald das Geld da ist. Ich hoffe es geht zügig das ich die Beschwerde schließen kann

I fully understand your frustration, RamonB85. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok great thank you. If there's anything new before then, I'll let you know.

Okay super vielen Dank. Sollte es vorher etwas neues geben werde ich es mitteilen.

Hello Petronela,

Today is day 14. Unfortunately, I still haven't received any payment on my Wildpharao.com account

According to the live chat, the payment is due on April 1st, 2022. Unfortunately there is no response to my emails to payments@wildpharao.com.

I ask for help

Hallo Petronela,

heute ist Tag 14. Leider habe ich immer noch keinen Zahlungseingang auf meinem Konto von Wildpharao.com

Laut Livechat ist die Zahlung am 01.04.2022 raus. Auf meine Emails an payments@wildpharao.com wird leider nicht reagiert.

Ich bitte um Hilfe

Thank you very much, RamonB85, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks very much

Vielen Dank

Hello RamonB85,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Can be closed. The money was in my account today 🙂

Kann geschlossen werden. Das Geld war heute auf meinem Konto 🙂

Dear RamonB85,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru