Winota Casino - A retirada do jogador está atrasada.

Hey!

I made my first withdrawal from the casino on February 13, 2022. The second on 14 February 2022 and the third on 15 February 2022 each amounted to € 500, for a total of € 1,500. First, they asked to wait for withdrawals for 3 business days. After that, I contacted the chat several times and asked to wait a few more days. And I made withdrawals the way they asked, using trustly.

Now, however, they canceled all my withdrawals today, claiming that not all the information has been received by the payment provider. And gave instructions regarding the latest chrome version and allow popup windows. I've already done this.

I have logged in to the casino with online banking IDs.

Now I have come to the conclusion that the casino may not want to pay me the winnings I have won when playing for real money. I now made another € 500 withdrawal using trustly to wait there?

Could you help me with the casino.

Hei!

Tein casinolta ensimmäisen nosto yrityksen 13.2.2022. Toisen 14.2.2022 ja kolmannen 15.2.2022 kukin oli 500€ eli yhteensä 1500€. Ensin he pyysivät odottamaan nostoja 3 arkipäivää. Sen jälkeen olin useasti yhteydessä chattiin ja pyysivät odottamaan vielä muutaman päivän. Ja nostot tein heidän pyytämällä tavalla käyttäen trustlyä.

Nyt he kuitenkin peruuttivät tänään kaikki nostoni, vedoten ettei kaikki tiedot ole saapuneet maksuntarjoajalle. Ja antoivat ohjeita koskien uusinta chrome versiota ja sallimaan popup ikkunat. Olen tämän jo tehnyt.

Kirjautunut olen kasinolle verkkopankkitunnuksilla.

Nyt olen tullut siihen tulokseen ettei kasino välttämättä halua maksaa minulle voittoja jotka olen voittanut oikealla rahalla pelatessa. Tein nyt uuden 500€ noston trustlyä käyttäen odottamaan sinne?

Voisitteko te auttaa minua kasinon kanssa.

Hello kaitsu,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Winota Casino.

Please allow me to ask you a few more question before we would move forward.

Do I understand correctly that you have now currently 1 pending withdrawal of 500€? Did you contact the casino since you requested your withdrawal through trustly?

Note that if you requested a new withdrawal, it might take up to a few days before it would arrive. If your account is verified and all the details are correct, it shouldn't take more than a week. I would definitely recommend only to wait in this situation.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi!

After they cancelled my 3 withtrawals. I went to live chat and asked about this problem they said only that you have get an email about that problem. And I tried to get better explanation about what went wrong because I cant get any popup windows open when I try to press withdraw like their email about the problem said.

I dont believe that new withdrawal I have made yesterday after those cancelled is going to get paid for me because same problem no popup windows where I can choose the bank icon. I talked with two livechat persons with withdrawal problem first they asked try other withdraw methods and no popups and asked me to cancel it and try again.

So I just left my withtrawal 500€ there and it should have same problem than first three. But I can cancel it also myself if that is better?

Yes I contacted to the casino when I made my 3*500€ withrawals which were cancelled. And now with that 1*500€ which is pending like those 3 which were cancelled.

I just think waiting is not going to change anything. They are just going to cancel this withdrawal for same reason than those three. Because I couldnt see any popups.

Side queston: Is that okey I use nickname here? But you know my right personal information from attachments.

Hey Nick

I was in contact with the Casino live chat today regarding that re-requested € 500 withdrawal request. They said that that too will be canceled quite certainly because the popup window did not open when making the withdrawal request.

A customer service representative said he would put a manual request for a withdrawal request to the payment department regarding that € 500 withdrawal. Regarding manual withdrawals, I will receive a separate email according to the customer service representative. I also said that I want to withdraw all my money at once or 500 € / 24h, which is their limit.

In the same conversation, I also mentioned that I was in contact with the Casino Guru. And I want to end this case with my successful withdrawals.

Hopefully things will move forward.

Hei Nick

Olin yhteydessä tänään casinon livechattiin koskien tuota uudelleen tekemääni 500€ nostopyyntöä. He sanoivat että sekin perutaan melko varmasti, koska popup ikkunaa ei auennut nostopyyntöä tehdessä.

Asiakaspalvelija sanoi laittavansa manuaalisen pyynnön nostopyynnöstä maksuosastolle koskien tuota 500€ nostoa. Manuaalista nostoa koskien tulen saamaan erillisen sähköpostin asiakaspalvelijan mukaan. Sanoin myös haluavani nostaa kaikki rahani kerralla tai sitten niissä 500€/24h mikä heillä on rajana.

Samassa keskustelussa mainitsin myös olleeni yhteydessä Casino guruun. Ja haluavani päättää tämän tapauksen onnistuneisiin nostoihini.

Toivottavasti asiat menevät eteenpäin.

Hey!

I want to keep you up to date. Today I went again to ask in a live chat about the situation of withdrawal.

After the conversation, I received an email. It said that the payment department had received confirmation that a manual withdrawal would be made for me. They emailed me with my bank account information etc. I sent the information to them.

At the same time, I asked if I needed to do anything else to get the full amount into my bank account.

I will tell you about the progress of the situation the next time I hear about them.

Terve!

Haluan pitää teidät ajantasalla tapahtumista. Kävin tänään jälleen kyselemässä livechatissa noston tilanteesta.

Keskustelun jälkeen sain sähköpostin. Siinä kerrottiin että maksuosasto on saanut vahvistuksen että tulee tehdä manuaali nosto minulle. He pyysivät sähköpostissa pankkitilitietojani yms. Lähetin tiedot heille.

Samalla kysyin tarvitseeko minun tehdä enään muuta saadakseni koko summa pankkitililleni.

Kerron tilanteen etenemisestä, kun kuulen heistä seuraavaksi.

Hello kaitsu,

Sure, nickname is fine. Thanks for all the update and let's hope the manual request will be successful. However, be sure to try to fix this issue in case you would like to withdraw in the future too. Did you try to use a different device or browser? Maybe it would help if it's not a technical issue on the casino's side.

Regards,

Nick

Hey!

I have received my first € 500 withdrawal to my bank account today. The lifting limit is 500 € / 24h. So it will take several days to cash out my money. I will tell you again when I have the full amount withdrawn.

Hei!

Olen tänään saanut ensimmäisen 500€ kotiutuksen pankkitililleni. Nostoraja on sen 500€/24h. Joten rahojeni kotiutus tulee kestämään useamman päivän. Tulen kertomaan sitten uudelleen kun olen saanut koko summan nostettua.

Hello kaitsu,

I will set the timer back to you then. Let us know when the full amount arrives.

Dear kaitsu,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Hey!

I should get the rest of the withdrawals done next week. I'll get back to it then.

Hei!

Minun pitäisi saada tehtyä loput nostot ensi viikolla. Palaan asiaan silloin.

Hey!

I have now had my € 7,000 withdrawn. The remaining € 2,045 is still undrawn.

Pending withdrawal requests at this time:

3/8/2022 € 500

3/9/2022 € 500

3/10/2022 € 500

Previous withdrawals have immediately entered my bank account, but these are not. I asked the customer service about it and they do not currently have a rapid transfer and asked to wait 3 days. Today I went to ask about the status of withdrawals, so that 8.3 withdrawal is reportedly scheduled for 14.3 and the second withdrawal is scheduled for 18.3. I didn't see a schedule for that third yet.

Hei!

Olen saanut nyt nostettua 7000€. Vielä nostamatta on loput 2045€.

Odottavat nostopyynnöt tällä hetkellä:

8.3.2022. 500€

9.3.2022. 500€

10.3.2022. 500€

Aiemmat nostot ovat tulleet välittömästi pankkitililleni, mutta nämä eivät. Kysyin asiasta asiakaspalvelusta ja heillä ei ole tällä hetkellä käytössä rapid transfer ja pyysivät odottamaan 3 päivää. Tänään kävin kysymässä nostojen tilannetta, niin tuo 8.3 tehty nosto on kuulemma aikataulutettu käsiteltäväksi 14.3 ja toinen nosto aikataulutettu käsiteltäväksi 18.3. Tuosta kolmannesta ei kuulemma nähnyt vielä aikataulua.

Dear kaitsu,

The casino might have a weekly or monthly withdrawal limit. If you have already received most of your balance, I'm sure that the rest will arrive sooner or later. Be sure to keep us also updated.

Regards,

Nick

Hey!

I have now won. This can be closed.

Your name has weight!

Hei!

Olen nyt saanut voittoni. Tämän voi sulkea.

Nimellänne on painoarvoa!

Dear kaitsu,

Thank you very much for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick