888 Casino IT - Jogador solicita reembolso por créditos não autorizados.

I received credits of 200 euros four times, all of which were unauthorized because I didn't make them. I checked my 888 account, but they weren't even there.

I would like to request a refund because it's a total of 800€ that I no longer have in my account, and I didn't do anything.

Ho avuto degli accrediti da 200 euro per ben 4 volte, tutti non autorizzati perche non li ho fatti io. Controllo il mio conto 888 ma non erano presenti nemmeno lì.

Voglio chiedere il rimborso perche sono in totale 800€ che non ho piu sul conto, senza che io abbia fatto qualcosa

Hello sehnajsingh77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT . Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why do you think that this specific casino is responsible for those transactions?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, the account has been verified for a couple of months. But I haven't used it for 3 weeks now.

The transactions are in the name of 888casino so I assume they are them.

Two days ago I wrote an email to 888 but without response, so I ask you for help, for the rest I have never spoken to 888 in the past.

If you can please help me get my money back.

Thank you and have a nice day

Ciao, l’account é stato verificato gia da un paio di mesi. Ma non sto piu usando da ormai 3 settimane.

Le transazioni sono a nome 888casino per questo presuppongo siano proprio loro.

Due giorni fa ho scritto una mail a 888 ma senza risposta per questo chiedo un aiuto a voi, per il resto non ho mai parlato con 888 in passato.

Se riuscite perfavore mi date una mano ad avere i soldi indietro.

Grazie e buona giornata

Hello sehnajsingh77,

Would you be able to forward the communication between you and the casino to nikolas.b@casino.guru, along with the mentioned deposit confirmation?

Additionally, can you confirm whether anyone else, such as a friend or someone from your household, has access to your casino account?

Looking forward to your response.

Best regards,

Nick

Dear sehnajsingh77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I have attached everything in the email.

I confirm that no one else I know has access to the account

Buongiorno, ho allegato tutto nella mail.

Confermo che nessun altro mio conoscente ha accesso all’account

Dear sehnajsingh77,

Do I understand it correctly that the deposits were not added to the casino balance?

Is it possible to also send a screenshot of the receiver from your payment provider tab?

Additionally, does anybody else have access to your device or PayPal account who could make those transactions?

Looking forward to your response.

Regards,

Nick

Dear sehnajsingh77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I only have the paypal screenshot for the 4 payments, can I send by email.

No one else uses my PayPal account

Buongiorno, ho solo lo screenshot di paypal per i 4 pagamenti, posso mandare via mail.

Nessun altra persona usa il mio account PayPal

Dear Sehnajsingh77,

If only these four payments were made to the casino, could you clarify how you are certain that they were directed to 888 Casino, given that there appears to be no reference or receiver information to confirm this?

Looking forward to your response.

Best regards,

Nick