bCasino - Os ganhos do jogador foram confiscados.

I made a deposit of 50 reais at the Casino and was entitled to a 30% bonus. Plus 50 free spins the rollover for the withdrawal was 44x the bonus and deposit amount totaling an exact amount of 3950. I played candyland roulette and ended up winning 1 thousand reais which is not restricted already, that I was playing with my money. With that money I ended up doing the rollover with maximum bets of 3 or 4 reais. I completed the rollover and made a withdrawal of 2600 reais, I asked for the withdrawal so they simply voided all my winnings saying that I was not correct with the terms and conditions. What nonsense. They did everything to prevent me from withdrawing this money. A Casino that has Curacao to operate and does not comply with the rights of its customers. I want proof that I was not correct with the terms and conditions. I've always played in several casinos and I've never had this problem, since I don't recommend bcasino and its sisters to anyone to play, they are unfair and don't pay.

Eu fiz um depósito de 50 reais no Casino e tinha direito a um bônus de 30%. Mais 50 giros grátis o rollover para o saque era 44x o valor do bônus e do depósito totalizando um valor exato de 3950. Eu joguei na roleta candyland e acabei ganhando 1 mil reais o que não é restrito já , que eu estava jogando com o meu dinheiro. Com esse dinheiro acabei fazendo o rollover com apostas máximas de 3 ou 4 reais . Completei o rollover e fiz um levantamento de 2600 reais , pedi o saque então eles simplesmente anularam todos os meus ganhos dizendo que eu não fui correta com os termos e condições. O que é um absurdo. Eles fizeram de tudo pra que eu não pudesse sacar esse dinheiro. Um Casino que possui Curacão pra funcionar e não cumpri com o direitos dos seus clientes. Quero provas de que não fui correta diante dos termos e condições. Sempre joguei em vários cassinos e nunca tive esse problema , desde já não recomendo a bcasino e suas irmãs para ninguém jogar, eles são injustos e não pagam.

Dear amandatdfr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share a link to the bonus or post a screenshot of its specific bonus terms and conditions?

Did the casino specify which rules were broken?

Please send any relevant correspondence you had with the casino regarding the issue. My email is tomas@casino.guru 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, I received this bonus by email, I went to get it here to take a print of e. It just disappeared from my message box, the Casino said that I broke the betting rules with very high stakes to rollover, which is simply a lie, my bets are relatively very low, the maximum I bet is 3 reais . Anyway, the only thing left in the email is the day I deposited and another email confirming the bonus was sent to me.

Bom dia, esse bônus eu recebi por e-mail, eu fui buscar aqui pra tirar um print sobre e. Ele simplesmente desapareceu da minha caixa de mensagens, o Casino disse que eu quebrei as regras de apostas com apostas no valores muito alto para fazer o rollover , o que simplesmente é mentira, minhas apostas são relativamente muito baixas , o máximo que aposto é 3 reais. Enfim a única coisa que ficcou no e-mail é o dia que depositei e outro emeil confirmando o envio do bônus pra mim.

Withdrawal requests and amounts that were in my account and they simply canceled it, just like that.

Pedidos de saque e valores que estavam na minha conta e eles simplesmente anularam, sem mais nem menos.

Another thing I have to claim is that I also have an account at other casinos linked to you Casino, I ended up with a duplicate account at mrmarionate which is also theirs, I opened an account for my mother and it turned out that both were blocked. The day before vc Casino canceled my winnings I received an email from them, to my mother's email with a "very good" welcome bonus which makes me think that they were already acting in bad faith, wanting me to double my account to then void all my winnings. Here's the email.

Outra coisa que tenho pra alegar é que tbm tenho conta em outros cassinos ligados a vc Casino, acabei uma conta duplicada no mrmarionate que tbm é deles, abri uma conta pra minha mãe e acabou as duas foram bloqueadas. Um dia antes da vc Casino anularem meus ganhos recebi um e-mail deles, para o email da minha mãe com um bônus de boas vindas "muito bom" o que me faz pensar que estavam já agindo de má fé, querendo assim que eu duplicasse minha conta para então assim anular todos meus ganhos. Aqui está o e-mail.

First, in response to your last message, let me emphasize that you should create an account only for yourself and not share access with anybody else in an online casino (by using each their own device to play). If you fail to do so the casino might interpret this as the creation of multiple accounts and confiscate funds.

If you have another issue with another casino, please open another complaint on our service and we'll try to publish it as soon as possible. Please understand that one complaint thread is limited to issues with only a single casino.

Regarding your issue with bCasino, could you please advise if the casino specified any rules being broken? Could you please send me the emails you received from the casino regarding the confiscation of your funds? My email is tomas@casino.guru

Dear amandatdfr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.