BetRebels Casino - O jogador está enfrentando dificuldades para receber seus ganhos.

Send the documents to validate the account and I am going around and I cannot withdraw the money because the treatment I have received has been unfortunate

Envie los documentos para validar la cuenta y me estan dando vueltas y no  puedo retirar el dinero porque el trato que he recibido ha sido lamentable

Dear Marcelo,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I can only imagine how frustrating it must have been for you. Please allow me to ask you few questions so I can understand better what the issue might be. Did you receive an actual email from the casino stating that the account verification has been successfully completed (or any other relevant communication)? If so, please forward it to petronela.k@casino.guru. Afterwards, I will contact the casino and try to settle this case as soon as possible, to your satisfaction. 

Thank you in advance for your reply.

Best regards,

Petronela

The case was resolved the next day to file the complaint by this means and by an eCOGRA Disputes page. I was able to withdraw my money. I will not play again in that room. I request to close the case. Thank you

El caso se resolvio al dia siguiente que presente la queja por este medio y por una pagina eCOGRA Disputes. Pude retirar  mi dinero. No pienso volver a jugar en esa sala. Solicito cierren el caso. Gracias

Dear Marcelo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.