BitStarz Casino - O jogador está insatisfeito com a RTP do casino.

I have suspicion that the casinos software is not fair. I have looked at my history and seen numerous times that I've won nothing. I'll attack the screen shots

Dear Parker,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

I gave my evidence as it shows I poured over 600 Into this place and not a single win, have you even looked at it? How does that seem fair? All zeros on every single spin. Is that fair? It's in black and white and your gonna sit there just saying is fair where's your proof that it is fair show me that

Dear Parker,

All you sent are screenshot with only a few bets and there are actually 3 winning bets from those. Unfortunately it is not enough evidence as you clearly won from some of the bets and we do not see the entire betting history.

Dear Parker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.