Brazino777 Casino - Jogador enfrenta atraso na retirada e informações enganosas.

Yesterday, I requested a withdrawal of R$ 1,620.00, and 24 hours have already passed, which is the time the Casino indicates for the money to be deposited into my account. I deposited using Pix and requested the withdrawal via Pix. The Casino claims it takes 24 hours for processing, and after this processing, the Pix transaction should be immediate. I contacted the platform's chat support, and they informed me it could take up to 14 days. This is absurd and misleading advertising. How does Casino Guru give such a high rating to this terrible Casino? I advise all players not to play here because they don't pay out the winnings.

Ontem eu solicitei um saque de R$ 1620,00 e já se passaram 24 horas que o Casino pede para entrar o dinheiro na conta , pois eu depositei no Pix e solicitei a retirada no Pix , aqui no Casino diz que leva 24 horas para processamento e logo após esse processamento o Pix é feito de imediato, entrei em contato com chat da plataforma eles me disseram que pode levar 14 dias , isso é um absurdo , propaganda enganosa, como o Casino Guru da uma nota Alta para esse Casino péssimo, aconselho a todos os jogadores não jogarem aqui pois eles não pagam o prêmio.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.