Duxcasino - O jogador acredita que o seu pagamento foi atrasado.

Hello, on 10/09/2023, I requested a withdrawal of €200 from Dux Casino. The withdrawal was only confirmed after my inquiry on 15/09. The support team just tells me to be patient and does not provide any timeframe for how long I should wait. Previously, withdrawals always went smoothly and fairly quickly. The website's terms and conditions state that it takes a maximum of 3 working days to process a withdrawal. I really want to finally receive my payout!

Thank you and best regards,

Hallo, am 10.09.2023 habe ich eine Auszahlung von 200€ beantragt bei dux casino. Die Auszahlung wurde am erst auf Nachfrage am 15.09 bestätigt. Der Support sagt nur ich solle mich gedulden und nennt keine Zeitangabe, wie lange ich noch warten soll. Zuvor gingen die Auszahlungen immer ohne Probleme und relativ zeitnah. In den AGB der Seite steht, maximal 3 Werktage bis zur Bearbeitung einer Auszahlung. Ich möchte endlich mein Geld ausgezahlt bekommen!

danke und lg

Dear dan666,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, payment came today. Please close complaint.

Thanks and LG

Hallo, Auszahlung kam heute. Beschwerde bitte schließen.

Danke und LG

Dear dan666,

Have you received your withdrawal from the casino yet?

Hello,

yes, it's done.

Thanks

Hallo,

ja ist erledigt.

Danke

Dear dan666,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru