Pin-Up Casino - O bônus ativado do jogador parece estar oculto.

Hello. Registered on the site, verified, entered the freespins promo code. But I can't find out if the activation was done - I don't see any freespins anywhere.

Olá. Registrado no site, verificado, entrou o código promocional da freespins. Mas não consigo descobrir se a ativação foi feita - não vejo nenhum freespins em lugar algum.

Dear molliv_1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue to the casino directly, please? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Which exact bonus did you activate? Please forward its name or the specific link when replying.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, I didn't apply anywhere. Casino support response may take longer than here. It was a welcome bonus for registering at the casino.

Não, eu não me candidatei em nenhum lugar. A resposta do suporte do cassino pode levar mais tempo do que aqui. Foi um bônus de boas-vindas por se registrar no cassino. 

I have checked the First Deposit Bonus rules (here) and this is what I found:

Welcome $ 500 + 250 FS

This promotion is available only to authorized Pin-Up.casino users.

To participate in the promotion, a user needs to register on the website or log in to their account and make the first deposit.

If you make the first deposit within an hour after registration, you'll get a 120% bonus, if later — a 100% bonus.

If the amount of the first deposit exceeds or is equal to $ 50, you’ll also get 250 FS that will be credited in parts: 50 FS — right after account top-up and 40 FS — daily throughout the next five days.

Could you please advise how much was your deposit? Was it greater or equal to $50? Looking forward to hearing from you.

Deposit was $55, information on bonuses found here https://avmoreira.com/

Checked the account as well.

Could you please advise if you remember the exact promo code that you entered? Thank you.

Dear molliv_1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.