Slots 7 Casino - Os ganhos do jogador do bônus Sem Depósito não foram concedidos.

Everything is fine I enter all my data, there is an optional Bulgaria and it is accessible, but they tell me that the bonus did not apply to me, but I registered as a Bulgarian citizen and gave me absolutely everything, a bonus, my ID card they wanted, but the money did not sent! This is a misuse of personal information, they ask me for photo documents, but they do not send the money after everything has been scrolled and they approve me to enter my bank account and send pictures on my ID card!

Всичко е наред въвеждам си всички данни, има като опция България и е достъпно, но ми отговарят че бонуса не важал за мен, но пък се регистрирах като български гражданин, и ми даде абсолютно всичко, бонус, лична карта ми искаха, но парите не изпратиха! Това е злоупотреба с личните данни, искат ми снимки документи, но не изпращат парите след като всичко е превъртяно и ме одобрява да си въведа банковата сметка и да си пращам снимки на личната карта! 

Dear Кристиян,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

Clearly, I have checked with the live chat agent and Bulgaria is on the list of these particular nations. According to a live chat, no deposit bonuses are offered to all the players, even if their nation is listed between "restricted" ones, thus they can test the games. 

However, I would like to emphasize that in case the restricted countries are not mentioned in terms and conditions or hidden somewhere, the casino should pay the player. Please, could you confirm that you have never placed a deposit in this casino, and you have redeemed a no deposit bonus? We will contact the casino right after your confirmation. Thank you very much in advance for your reply. 

Best regards,

Petronela

Dear Кристиян,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.