Spin247 Casino - A retirada do jogador foi adiada.

I made my deposit to be able to play on January 5, 2022 and 5 days later they sent me SMS that they needed my additional information and that same day they confirmed it and since January 14 they tell me that my withdrawals will be processed as soon as possible , that they have suffered delays with their bank, that on such business days they will process my withdrawals etc., the live chat is where they inform me until I can have proof, they even answer me. I have read reviews, terms and conditions, and comments, they do not take long to process withdrawals in more than 2 weeks, today is February 10 and nothing

Hice mi deposito para poder jugar el día 5 de enero del 2022 y 5 días después me mandaron SMS que necesitaban mi información adicional y ese mismo día me lo confirmaron y desde el día 14 de enero me traen de que mis retiros de procesaran lo antes posible , que han sufrido retrasos con su banco , que en tales días hábiles procesaran mis retiros etc., el chat en vivo es en donde me lo informan hasta puedo tener pruebas , hasta eso me responden. He leído reseñas, términos y condiciones, y comentarios , no tardan en procesar retiros en mas de 2 semanas , hoy es 10 de febrero y nada

Hello ssof,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Do I understand correctly that you passed the verification?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello cristina , thank you very much for assisting me , hmm it was not the first time that I have deposited and I have not made any withdrawals and they have confirmed that my verification is correct .

And the relevant communication between the casino and me that you ask me to send it by mail?

Hola cristina , muchas gracias por atenderme , hmm no fue la primera vez que deposito y no he echo ningún retiro y si me han confirmado que mi verificación esta bien .

Y la comunicación relevante entre el casino y yo que me pido se lo mando por correo ?

Thank you for your reply, ssof. Yes, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

thanks cristina, i sent it

gracias cristina , lo envie

Thank you very much ssof for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ssof,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spin247 Casino to join the conversation and to aid in the resolution of this complaint.

thank you very much adam, it would be a great help and I would be grateful to you

muchas gracias adam , me seria de gran ayuda y estaria agradecido con usted

Hello ssof,

As we have not received a response from the casino, I will now contact them once more.

We would like to ask Spin247 casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear ssof,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach.

If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know if I can help you with this or how they replied (adam.m@casino.guru).

I wish I could be of more help.

Best regards

Adam

This complaint has been reopened at the request of the casino.

I received the following message via email:

"Hey Ssof and Adam,

Apologies for the inconvenience caused as we were originally unable to process the player funds due to not having the CLABE code. We currently can see that the player has withdrawals pending with us via our new withdrawal method. We are working to get this paid to the player as soon as possible.

Many Thanks,

Spin247"

Dear ssof,

Please keep us updated on the progress of your withdrawals.

Kind regards,

Adam

I will check it again with live chat, I will keep you informed

lo voy a checar de nuevo con chat en vivo , les mantengo informados

Dear ssof,

Has there been any further progress?

On April 11 I received a deposit of $918.24 pesos, they told me that it was a maximum of what they could process, since it was not what I had put in to be able to withdraw, I go back to my spin account and my funds that I had were no longer in the live chat, they gave me the following "I'm sorry to inform you that canceled funds are not returned to your account. Since these funds were obtained with a free bonus, you still will not be able to withdraw any of the generated earnings This ensures that any funds that subsequently accumulate from the deposits would be fully eligible."

I was assured that if I deposited in the next deposit in the future my profits and withdrawals will have no limit

Is this ok or what can you tell me about this?

el día 11 de abril me llego un deposito de de $918.24 pesos , me dijeron que fue un máximo de lo que podían procesar , ya que no era lo que yo había puesto para poder retiar ,vuelvo a meterme a mi cuenta de spin y mis fondos que tenia ya no estaban en el chat en vivo me pusieron lo siguiente "Lamento infórmate que los fondos anulados no se devuelven a tu cuenta. Dado a estos fondos de obtuvieron con un bono gratuito, aun no podrás retirar ninguna de las ganancias que se generen. De este modo se garantiza que cualquier fondo que se acumule posteriormente a partir de los depósitos serian totalmente elegible"

me aseguraron que si depositaba en el siguiente deposito en el futuro mis ganancias y retiros no tendrán limite

¿Esto esta bien o que me pueden decir de esto ?

Dear ssof,

Thank you for the update. Is the casino correct in saying you have used a bonus to accumulate your winnings? If so, do you know which bonus it was?

Dear ssof,

Please respond and provide the information regarding your use of a bonus. If we do not hear from you within the set timeframe, the complaint will become rejected.

Kind regards,

Adam

Dear ssof,

As we have not received any further response from you, this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam