Stelario Casino - A conta do jogador foi encerrada.

Good evening. I have an account at this casino, and it has been fully verified. I have made total deposits of 195 euros. I was playing normally, and one day when I made a deposit, I noticed that each time I deposited, the money went to different destinations. I sent them this observation via email, and they closed my account with the excuse that I am addicted to gambling, acting on their own initiative. These people are scammers. I have been sending them emails for a month, and they never respond. I didn't have a balance in my account, but since they did this, I obviously want the deposits I made returned to my bank account, and then I want my account to be permanently deleted because they are scammers.

Καλησπέρα σας. Έχω λογαριασμο σε αυτό το καζίνο και έχω κάνει πλήρη επαλήθευση. Συνολικές καταθέσεις 195 ευρώ. Έπαιζα κανονικά και μια μέρα που έκανα κατάθεση παρατήρησα ότι κάθε φορά που έκανα κατάθεση τα χρήματα πήγαιναν σε διαφορετικούς προορισμούς. Τους έστειλα αυτή τη παρατήρηση σε email και μου έκλεισαν τον λογαριασμό με τη δικαιολογία ότι είμαι εθισμένος στο τζόγο με δική τους πρωτοβουλία. Οι κύριοι είναι απατεώνες τους στέλνω email εδώ και ένα μήνα και δεν μου απαντάνε ποτέ. Δεν είχα υπόλοιπο στο λογαριασμό αλλά από τη στιγμή που έκαναν αυτό το πραμα εννοείται θέλω τις καταθέσεις που έχω κάνει πίσω στον τραπεζικό μου λογαριασμό και έπειτα να γίνει η οριστική διαγραφή του λογαριασμού μου διότι είναι απατεώνες.

Dear Nikosnikos1312,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please understand that it is common practice for many online casinos to use neutral company names for transactions. This is done to protect your privacy and ensure that your financial institution does not identify the transaction as casino-related.

To help us investigate further, could you please forward me the email communication between you and the casino that led to the closure of your account? You can send it to me at veronika.l@casino.guru.

Additionally, could you kindly confirm the following:

Have you successfully passed the full KYC verification?

What was the balance in your account when the casino decided to close it?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Casino Guru

I had no tpol on my account when it was closed. My account was verified normally. I just want my account and data to be permanently deleted please help me thank you.

Δεν είχα τπολ στο λογαριασμό όταν μου τον έκλεισαν. Η επαλήθευση είχε γίνει κανονικά του λογαριασμού μου. Απλά θέλω να γίνει οριστική διαγραφή του λογαριασμού μου και τών στοιχείων μου παρακαλώ πολύ βοήθεια ευχαριστώ.

Thank you for your response. I understand your request to have all your personal data removed from the website. However, we are unable to assist with this particular matter, as handling GDPR-related complaints falls outside of our area of expertise.

If you wish to pursue this further, we recommend contacting the appropriate authorities responsible for GDPR concerns. While we always strive to support players dealing with unfair casino practices, GDPR issues are beyond our scope.

We appreciate your understanding and wish you all the best going forward. As we are unable to assist further, this complaint will now be closed. If you encounter any issues with this or any other casino in the future, please don't hesitate to reach out to us.

Best regards,

Veronika

Casino Guru