Tsars Casino - O jogador reclama que não ganhou nada.

Once again, I claim BTG's "Who Wants to Be Millionarie" slot, this time at this casino.

1 spins with €0.60, 2 spins with prize, the rest nothing, result 5.30€

2 spins with €0.20, result €1.50

3 times the question comes out public A90% ... I answer A ... wrong result!

Damn there is no patience, if it were 1/2/3 times I would say it's bad luck... now this is always happening...consecutively!!!

And it's always the same story, the same in all casinos....

Thanks

Rmts

Mais uma vez, reclamo a slot "Who Wants to Be Millionarie" da BTG, agora desta vez neste casino.

1 vez aos spins com 0.60€, 2 rodadas com premio, o resto nada, resultado 5.30€

2 vez aos spins com 0.20€, resultado 1.50€

3 vez sai a pergunta publico A90% ... respondo A ... resultado errado!

Porra já não há paciência, se fosse 1/2/3 vezes diria que é azar .... agora está sempre acontecer isto....consecutivamente!!!

E é sempre a mesma história, igual em todos os casinos ....

Obrigado

Rmts

Dear Ruimts17,

Thank you very much for submitting your complaint. I hope I understood your issue correctly.

Therefore, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. My email address is petronela.k@casino.guru.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Ruimts17,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, thanks for the reply.

What I have verified, on various blogs and trying out various slots in various casinos, in most of the slots I played the RTP is quite inferior to the registered one.

Other situations that we find, for example, if you are betting under a bonus the slot RTP goes up and sometimes a lot (200% to 30%) ... when the bonus target approaches 50% the slot RTP changes abruptly (50% to 0%).

If you're playing with real balance, so far, I haven't found any slot that respects RTP.

As I decided not to play slots anymore, I consider this complaint closed.

Thanks

Olá, obrigado pela resposta.

O que eu tenho verificado, em vários blogs e experimentando várias slots em vários casinos, na maioria das slots que joguei o RTP é bastante inferior ao registado.

Outras das situações que encontramos, por exemplo, se estiver a apostar sob um bonus o RTP da slot sobe e por vezes bastante (200% a 300%) ... quando o objetivo do bónus se aproxima dos 50% o RTP da slot muda bruscamente (50% a 0%).

Se estiver a jogar com balanço real, até agora, não encontrei nenhuma slot que respeitasse o RTP.

Como decidi não jogar mais slots, para mim considero esta reclamação fechada.

Obrigado

Thank you very much, Ruimts17, for your feedback. I would also recommend checking our article regarding Slots RTP and volatility/variance https://casino.guru/how-slot-machines-work-math#slots-rtp-volatility-variance.

However, since you have decided not to use Casino's services anymore, and we didn't receive any supporting evidence to prove your allegation, I will reject your complaint as unjustified now. Thank you very much in advance for your understanding.

I wish you the best of luck and please do not hesitate to contact us if you run into any problem with online casinos in the future. We are here to help.