20Bet Casino - A retirada do jogador está atrasada.

Look, I made a deposit worth 100 reais in this 20Bet casino

I used the Pix payment method and quickly my balance at the casino in seconds was already listed as positive with the amount I deposited.

I played a game by Pragmático Play which is the Super 7s TM game, I played for about 30 to 40 minutes and I realized that this game itself was being manipulated a lot by the computer or somehow it was completely modified, taking away all the consistency of the game itself, and which by the way was excellent.

It turns out that many functions of the game do not work correctly, such as the buttons that spin super fast and also the button to start the round, because we cannot stop the rounds when we press the button, and many times in an attempt to stop the shooting in advance the game jumps strangely and also crashes.

But in short, because I didn't like the way slots and slot machines work, I decided to stop playing at this 20Bet casino and made a withdrawal request for the money I still have left in the casino, which is the equivalent of 60 reais. I also used the same method to request the withdrawal, which was by pix.

But my request has been pending for more than 4 hours from the moment I requested the withdrawal, and that is unfair, I have to wait for their goodwill to pay my money, and when we make deposits, the amounts appear in the same second on the casino account.

And when we get in touch via chat to try to solve the issue of the withdrawal delay, it always seems that we are talking to a robot, because everything we say almost always receives the same answers.

And they say we should wait, because withdrawal requests must follow each one's order 😡😡

Olha eu fiz um depósito no valor de 100 reais neste casino 20Bet

Usei a forma de pagamento em Pix e rapidamente meu saldo no casino em segundos já constava como positivo com o valor que depositei.

Joguei um jogo da Pragmático Play que é o jogo Super 7s TM, joguei por uns 30 a 40 minutos e percebi que este jogo em si estava sendo muito manipulado pelo computador ou de alguma forma foi todo modificado, tirando toda a consistência do próprio jogo, e que por sinal era excelente.

Acontece que muitas funções do jogo não funciona corretamente, como os botões de girar super rápido e também o próprio botão de dar inicio a rodada, pois não conseguimos parar as rodadas quando apertamos o botão, e muitas vezes na tentativa de parar a rodagem antecipadamente o jogo chega a pular estranhamente e também a travar.

Mas resumindo, por não ter gostado da forma que as slots e caça níqueis funcionam, eu resolvi parar de jogar neste casino 20Bet e fiz um pedido de saque do dinheiro que ainda me resta no casino, que é o valor equivalente a 60 reais. Também usei o mesmo metodo para pedir o saque, que foi por pix.

Só que meu pedido esta pendente a mais de 4 horas do momento em que eu pedi o saque, e isso é injusto, eu ter que esperar a boa vontade deles para pagar meu dinheiro, sendo que quando fazemos depósitos os valores constam no mesmo segundo na conta do casino.

E quando vamos entrar em contato pelo chat para tentar resolver o ptoblema da demora do saque, sempre parece que estamos falando é com um robo, pois tudo que falamos quase sempre recebemos as mesmas respostas.

E dizem que devemos aguardar, pois que os pedidos de saques devem seguir a ordem de cada um 😡😡

Dear EduFatal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear EduFatal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.