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Dear Celbertgo,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Did you receive any message or notification when you’ve tried to activate the bonus? Could you please forward your cashier history to petronela.k@casino.guru?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Thank you, Celbertgo, for forwarding the relevant communication. Could you please advise how many deposits did you place that specific Friday? Ideally, please forward your cashier and bonus histories. Looking forward to hearing from you. 

already sent on petronela.k@casino.guru

Could you please confirm that you have placed one deposit only that day and you didn't receive any bonus?

YES ONLY THAT ONE AND I DONT HAVE ANYTHING BONUSES RECEIVED

Thank you very much, Celbertgo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello celbertgo,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is wrong with player's bonus?

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Hello, we apologise for the long reply.

The player in his profile chose a casino bonus, and the Friday deposit bonus is sports. In this case, it is a customer mistake, and in this case, the player should contact support with a request for assistance in reallocating the bonus. The administration of the casino may decide to reissue the bonus as an exception, but this may not happen. We recommend being more attentive and following the conditions of the bonus.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear celbertgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

DAMN ITS ALMOST 2YEARS BEFORE THIS SITE WILL REPLY?

Dear celbertgo,

22Bet Casino previously had a policy of not publicly responding to complaints on public forums or third-party mediator websites. However, we managed to persuade them to change their approach and address these complaints, which I believe is a positive development. As a result, we are now also reviewing past cases to see what actions can be taken.

Now, let's return to your specific case:

The casino has stated that you did receive a bonus, although it may not have been the one you desired (for sports betting). However, they maintain that this was not their error, as you had claimed the wrong bonus.

Dear celbertgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear celbertgo,

I apologize, but based on the statement provided by the casino regarding this matter, it appears that you selected the incorrect bonus (specifically for sport betting) during your deposit. As a result, we believe that this complaint is unjustified.

I kindly ask that you exercise caution in the future and carefully review the bonus terms before making a claim.