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I had a missing deposit via Trustly ... I then blocked my account and didn't want to play there anymore, so I wrote an email that the credit would be transferred back to me. I had to send documents 5 times and finally after 2 full months they mean I have to create an account with MIFINITY to receive the money, which I have never used but ok. Now I have an account and have checked my ID there too, and I've been waiting for it for weeks. This site seems very dubious to me, there are many better ones.

Ich habe eine Fehlende Einzahlung gehabt über Trustly... Ich hab mein Konto dann sperren lassen und wollte nicht mehr dort spielen somit schrieb ich eine Email das mir bitte das Guthaben Zurück überwiesen wird. Ich musste 5 mal Dokumente senden und letztendlich nach 2 Volle Monate meinen sie ich muss ein Account bei MIFINITY erstellen um das Geld zu erhalten was ich zwar nie benutzt habe aber ok. Nun habe ich ein Account und habe auch dort Ausweis Kontrollen gemacht und ich warte immer noch seit Wochen darauf. Diese Seite scheint mir sehr unseriös es gibt viele bessere.

Dear Leo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?

Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Leo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.