b-Bets Casino - O jogador ainda não recebeu os seus prémios.

Hello,

I've been playing in this casino for 4 years now.

Every time i request a withdrawal is a fight to get paid.

It's been a week again.. and started the lies, "money was sent", "you will receive your money as soon as possible" "there's nothing we can do"

Its been like this for years, i don't know how can this casino have a license really. Its just doesn't work properly.

Dear DSP10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Still nothing, they keep saying that they know about the issue, asking me to have patience. And that they simply don’t have new information.

Has been like this for more than 2 weeks

Dear DSP10,

Have you received your withdrawal from the casino yet?

No

Thank you DSP10 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you

Hello DSP10,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a b-Bets Casino representative to join this conversation and participate in resolving this complaint.

Dear b-Bets Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Still nothing, they keep saying to be patient. That the money will arrive soon, has been like this for 3 weeks

What really annoys me is that everyday they are happy to say "we have no news". Its

been 3 weeks now of this. I have an account manager that since I’ve withdrawn the money he just vanished

Still nothing

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Still haven’t got the money.

23 days today.

Can you help me get paid please ?

Hello DSP10,

I will try to contact the casino one more time and let's hope they will respond.

Dear DSP10,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

The casino can reopen this complaint anytime and you will be notified about it by email.

In the meantime, I recommend that you contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It is a good licensing authority and has better options and tools to help players. Please let me know if you need any further help with submitting a complaint to MGA (stefan.m@casino.guru).

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Kind regards,

Stefan