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I tried to withdrawal on September 28 and I've sent emails and chatted online. I completed the verification and iv even gotten a email on October 27 saying my withdrawal is being processed and I will receive in 48 to 72 hrs well it never happened.

Dear zernonejr66,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

Could you please advise what happened to your previous withdrawal and clarify the disputed amount of this specific payment?

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I got a email on October 27 stating that my withdrawal will be issued in 48 to 72 hrs. I was told this before over a chat

This is still the same withdrawal I was never given it I was emailed saying it would be processed

How much was the requested withdrawal please as you submitted this complaint for 282 BTC? The withdrawal from your previous complaint has been requested at the beginning of September, is that correct? Was it received, please?

No that withdrawal wasn't received

Ok, I understand that the previous withdrawal wasn't received either.

How much is this withdrawal?

It's the same I got a email on the Nov 3rd saying I will receive my withdrawal in 72 to 48 hrs and sorry for the inconvenience

One last time, please. How much is the withdrawal?

281.00 bitcoin was the withdrawal I claimed. I did the verification and I got back 3 emails and each stated that I will receive the withdrawal in 48 to 72 hrs. In every email it would say it was being processed.

Isn't USD 282 (281) via Bitcoin, instead of 282 BTC, please?

Dear zernonejr66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.