Mr Bet Casino - A retirada do jogador foi adiada.

I am contacting you regarding a withdrawal request at mr bet.

I made a withdrawal request of €500 about a week ago and it was being processed the next day.

Nothing has happened since then

the live chat writes me that the payment from your side is successful and I have to wait for the bank to approve the payment.

It is not the first payout and it has never taken so long to pay out.

And this online casino is also in the online casino list that pays out the fastest or immediately, even on weekends etc.

My account is also fully verified.

I hope that you can help me a little further.

Thanks very much

Kind regards

Ich kontaktiere Sie bezüglich einer Auszahlungsanfrage bei mr bet .

Ich habe vor ca einer Woche eine Auszahlungsanfrage von 500 € gestellt und am nächsten Tag stand da in Bearbeitung.

Seid dem hat sich nichts getan

der live chat schreibt mir das Auszahlung von ihrer Seite erfolgreich ist und ich warten müsste das die Bank die Zahlung genehmigt.

Es ist nicht die erste Auszahlung und es hat bisher noch nie so lange gedauert bis die Auszahlung erfolgt.

Und dieses online casino steht zudem noch in der online casino Liste die am schnellsten bzw sofort auszahlen sogar an Wochenende etc.

Mein Konto ist auch vollständig verifiziert. 

Ich hoffe das Sie mir da etwas weiter helfen können.

Vielen Dank 

Mit freundlichen Grüßen 

Dear Nataliek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with the complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you

Best regards,

Kristina

Dear Nataliek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.