Gostaria de fazer uma reclamação relativamente aos fundos de bónus que a Novibet adicionou à minha conta.
Depositei 10 euros e devido a um bónus de 100% o saldo da minha conta passou a ser de 20 euros. Além disso, eu tinha 1 euro adicional, então meu saldo total era de 21 euros.
Entrei no Aviator para jogar e os fundos de bônus estavam disponíveis no jogo, permitindo-me jogar com eles.
A dada altura, devido a um jogo descuidado, perdi os meus 11 euros e fiquei a jogar com os fundos do bónus.
Dois dias depois, o meu saldo de bónus oscilou bastante, variando entre 0,20 cêntimos e 10 euros, depois caindo para 0,50 cêntimos, apenas para aumentar novamente para 5, depois para 8 e depois para 10 euros novamente. Consegui aumentar o valor de zero muitas vezes, até que a certa altura, dos 8 euros que tinha, apenas 2,83 euros eram fundos de bónus e 6 euros podiam ser levantados.
Num outro momento, quando o meu saldo atingiu 10 euros, todos os 10 euros foram marcados como dinheiro de bónus e zero foi levantado.
Entrei em contato com o suporte por chat ao vivo para descobrir o que estava acontecendo e para entender o detalhamento dos meus fundos de bônus. O representante disse que o assunto seria encaminhado ao departamento técnico e eu seria atualizado em breve.
Depois de um tempo, recebi um e-mail que dizia o seguinte:
"Gostaríamos de informar que você precisará atender aos requisitos de giro da próxima oferta de depósito para poder sacar todo o valor.
A atividade no Aviator não conta para o cumprimento dos requisitos da oferta, de acordo com os termos da oferta.
Continuamos à sua disposição!"
Respondi perguntando: "Se o Aviator não participa da oferta, por que meus fundos de bônus foram exibidos em minha conta e por que não joguei apenas com meu próprio dinheiro?"
Ainda não recebi uma resposta à minha pergunta e o saldo da minha conta parece consistir apenas em dinheiro de bônus.
I would like to make a complaint regarding the bonus funds that Novibet added to my account.
I deposited 10 euros, and due to a 100% bonus my account balance became 20 euros. Plus, I had an additional 1 euro, so my total balance was 21 euros.
I logged into the Aviator to play, and the bonus funds were available in the game, allowing me to play with them.
At some point, due to careless play, I lost my 11 euros, and was left playing with the bonus funds.
Two days later, my bonus balance fluctuated quite a bit, ranging from 0.20 cents to 10 euros, then dropping to 0.50 cents, only to increase again to 5, then 8, and then 10 euros again. I managed to increase the amount from zero many times, until at one point, of the 8 euros I held, only 2.83 euros were bonus funds and 6 euros were withdrawable.
At another point, when my balance reached 10 euros, all 10 euros were marked as bonus money and zero was withdrawable.
I contacted live chat support to find out what was happening, and to understand the breakdown of my bonus funds. The representative said that the matter would be forwarded to the technical department and I would be updated soon.
After a short while, I received an email that said the following:
"We would like to inform you that you will need to meet the turnover requirements of the next deposit offer in order to make the whole amount withdrawable.
Activity on Aviator does not count towards fulfilling the offer's requirements, according to the terms of the offer.
We remain at your disposal!"
I responded by asking, "If Aviator doesn't participate in the offer, why were my bonus funds displayed in my account, and why wasn't I playing just with my own money?"
I still haven't received a response to my question, and my account balance appears to consist only of bonus money.
Θα ηθελα να κάνω ένα παράπονο σχετικα με τα χρηματα μπόνους που προστέθηκαν απο την Novibet
Εκανα 10 ευρώ κατάθεση και επειδή είχα μπόνους 100% τα χρηματα στον λογαριασμό μου εγιναν 20 ευρώ και σύν 1 ευρώ που είχα 21 ευρώ
Συνδέθηκα στο Aviator για να παίξω και τα χρήματα μπονους τα ειχα στο παιχνίδι οπότε και έπαιζα μ αυτά
Καποια στιγμη με απροσεκτο παιχνίδι χανω τα δικά μου 11 ευρώ και έπαιζα με τα μπόνους
Σε δυο μερες απο τότε που χρεώθηκα το μπόνους έχω πάει από 0.20 λεπτά στα 8 ευρώ στα 10 ευρώ ξανα στα 0.50 λεπτα και ξανά στα 5 στα 8 στα 10 ευρώ και πολλες φορές από μηδεν ξανά ανέβαζα το ποσό μέχρι κάποια στιγμή που είχα 8 ευρω βλέπω 2.83 χρήματα μπόνους και 6 ευρω αναλήψιμο.
Σε κάποια άλλη στιγμή που έφτασα στα 10 ευρω τα 2.83 έγιναν 10 ευρω τα χρηματα μπονους και 0 αναλήψιμο.
Μιλησα με ζωντανη συνομιλία για να δω τι εχει γινει και να ξερω ποια ειναι τελικά τα χρήματα μπόνους και ο συνδεμενος εκπροσωπος μου ανακοινώνει οτι θα το προωθήσει στο τεχνικό τμήμα και θα ενημερωθώ συντομα.
Μετα απο λιγη ωρα παιρνω ενα email που έλεγε τα εξής:
"Θα θέλαμε να σας ενημερώσουμε πως θα χρειαστεί να καλύψετε τις προυποθέσεις τζίρου της προσφοράς επόμενης κατάθεσης προκειμένου να γίνει όλο το ποσό αναλήψιμο.
H δραστηριότητα στο Aviator , δεν προσμετράται, σύμφωνα με τους όρους της προσφοράς.
Παραμένουμε στη διάθεση σας!"
Τους απαντάω οτι αφου το Aviator δεν συμμετεχει στη προσφορά γιατι εμφανιζόταν τα χρήματα μπονους στον λογαριασμό μου και δεν επαιζα μονο με τα δικά μου?
Φυσικά απάντηση δεν εχω πάρει ακομη και εχω φτάσει σ ενα ποσο που φαινεται οτι ειναι χρήματα μπόνους .
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