Wazamba Casino - A retirada do jogador é adiada após o encerramento da conta.

Hello, I am Dominic, 24 years old. Recently, I made a withdrawal of 300€ on Wazamba. I decided to ask customer support if there was a way to receive the money as soon as possible because I have a gambling problem. The support, which seemed like bots to me, closed my account. Then I wrote back to support, and they told me I would still receive the withdrawal and to email the financial department. I wrote to them, and they responded almost immediately with generic messages like "you'll receive it in 3-5 business days," etc. I've read many negative reviews about withdrawals on this site and need help to receive my withdrawal.

Ciao, sono Dominic ho 24 anni recentemente ho effettuato un prelievo di 300€ su wazamba, io ho deciso di chiedere all'assistenza se c'era un modo per ricevere i soldi io prima possibile perche ho un problema col gioco e l'assistenza che a me sembrano bot mi chiude l'account poi riscrivo all'assistenza e mi dicono che il prelievo lo ricevere lo stesso e di scrivere una mail al dipartimento finanziario gli scrivo rispondono quasi subito e mi dicono cose generiche tipo lo riceverai in 3-5 giorni lavorativi ecc... ho letto molte recensioni negative su questo sito su i prelievi e ho bisogno di aiuto per ricevere il prelievo

Hello dodo2442,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, my account is not verified because it says no verification is needed, the money is real money no bonus, I spoke to the casino about 1 hour ago and it tells me the withdrawal is in progress.

Ciao, il mio account non è verificato perché dice che non è necessaria la verifica, i soldi sono con soldi veri nessun bonus, ho parlato con il casino circa 1 ora fa è mi dice che il prelievo e in corso.

oh I would like to point out that when I wrote about my gambling problem my intention was just a break to avoid losing them while the withdrawal was being processed

ah vorrei precisare che quando ho scritto del mio problema del gioco la mia intenzione era solo una pausa per evitare di perderli mentre il prelievo veniva elaborato

Dear Dodo2442,

Thank you for your message. Once a gambling addiction is mentioned, the casino is obligated to close your account, and it appears they acted in accordance with this policy.

As a standard procedure, we recommend waiting at least 14 days for any withdrawals to be processed. Given the unusual circumstances, I would suggest allowing an additional week for the process to be completed.

Please keep us informed if there are any updates, and we will be happy to assist further if needed.

Best regards,

Nick

Dear dodo2442,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.