Wild Pharao Casino - A retirada do jogador foi adiada.

I've been waiting for two payouts for a while. Once €500 and once €100. The payout was set to "Processed" immediately after my request and nothing has happened since. Live chat is unfriendly and does not help. Probably need more luck to pay out the casino than to win the slots at all.

Warte seit einiger Zeit auf zwei Auszahlung. Einmal 500€ und einmal 100€. Die Auszahlung wurden direkt nach meiner Anfrage auf "Processed" gestellt und seit dem tut sich nichts mehr. Livechat ist unfreundlich und hilft nicht weiter. Brauche wahrscheinlich mejr Glück, das dass Casino auszahlt, als in den Slots überhaupt zu gewinnen.

Dear Robhood,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward could you please clarify when exactly you requested these withdrawals?

Thank you in advance for your reply.

Best regards,

Kristina

Hey, the payout was set to "Processed" on 06/18/2022. Unfortunately, you don't get any sensible information in LiveChat either, such as "Payments via bank transfers usually take 7-14 days". Unfortunately I didn't get a reply to my email either.

I'm concerned about the many bad reviews and complaints. I have always enjoyed playing at the casino.

PS the email address I entered in the form is different by mistake. I didn't know how to change it afterwards without making it public.

Best regards 🙂

Hey, die Auszahlung wurde am 18.06.2022 auf "Processed" gestellt. Leider bekommt man auch keine vernünftige Aussage im LiveChat, wie z.B. "Auszahlung per Banküberweisungen dauern in der Regel 7-14 Tage". Per Email wird mir leider auch nicht geantwortet.

Mir bereiten die vielen schlechten Bewertungen und Beschwerden sorgen. Ich habe sonst immer gerne bei dem Casino gespielt.

P.S die Email Adresse die ich im Formular eingegeben habe ist ausversehen eine anderen. Wusste nicht wie ich das nachträglich ändern kann ohne die öffentlich zu machen.

Mit freundlichen Grüßen🙂

Thank you for your reply, Robhood. You said that your requests have been set as "processed" immediately. Does that mean that you requested both withdrawals on the 18th of June?

Hi. No, the first payout on 06/18 (€500) and the second payout on 06/20 (€100). Both payments are said to have already been made. Emails are not responded to and live chat is not answered.

Too bad it used to be a good casino with a lot of choice. I liked playing there. Unfortunately, the complaints are piling up more and more. Some are added here almost every day.

Hallo. Nein die erste Auszahlung am 18.06 (500€) und die zweite Auszahlung am 20.06 (100€). Beide Auszahlungen sind angegeblich schon raus. Auf Emails wird nicht reagiert und im LiveChat nicht geantwortet.

Schade früher war es ein gutes Casino mit viel Auswahl. Ich habe gerne dort gespielt. Leider häufen sich die Beschwerden ja immer und immer mehr. Hier kommen fast täglich welche dazu.

Dear Robhood,

Thank you for your reply and email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.