King Billy Casino (Malta) - O jogador afirma que o seu pagamento foi atrasado.

Playing is fine and playing for free without deposits is also fine, but there's a problem with the withdrawal option for cashing out 8190 Euros. There's no reason why the withdrawal option shouldn't work, something is not quite right with the casino. I'm unsure exactly what the problem is with the option at King Billy. The game in question is Book of King Billy.

spielen ist okey Und frei spielen auch ist okey ohne Einzahlungen aber Auszahlung Option keine zum auszahlen 8190Euro gibt es Probleme mit Auszahlung Option keine warum keine Auszahlung Option etwas stimmt nicht bei Casino Und ich weiß nicht was genau ist Probleme bei Option bei King billy Spielen ist Book of King Billy

Dear ilievavanesa587,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ilievavanesa587,

Have you received your withdrawal from the casino yet?

Dear ilievavanesa587,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.